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Still have some doubts?

Here are some commonly asked questions about the WeSchool platform and the Plans we offer. If you have a question that you can’t find the answer to, visit our Help Center or send an email to sales@weschool.com.

Who are the Paid Plans for?
We provide a scalable learning platform designed to meet the most diverse business scenarios, with various features depending on your needs. From NGOs to private companies and public entities: we offer our Lite, Pro, and Enterprise Plans to all types of organizations. See our Terms and Conditions for more details.
How do I decide if I need a Lite or a Pro Plan?
Including our Core Features, the Lite Plan is the perfect kickoff to instantly grow your learning community. The Pro Plan offers more customization options among additional features, such as our Management Dashboard, Advanced Learning Analytics, and Pro Support. These two plans are for organizations that need less than 1000 licenses.
How do I decide if I need an Enterprise Plan?
With scalable options, advanced Support, and a dedicated Client Success Manager to help you get the most out of your learning experience, the Enterprise Plan is the best fit for your business if you need more than 1000 licenses.
Who is eligible for a Free Plan?
You may be eligible for a Free Plan if you are a K12 School or a University. In addition to the Core Features, K12 can benefit from our Management Dashboard. Still, if you aim to deliver even more student-tailored learning experiences, you can upgrade to a Pro Plan with our 20% Educational Discount. Drop us a line at sales@weschool.com to know more.
Can I get a Demo?
Sure! To take a closer look, please contact sales@weschool.com: one of our specialists will set up a call to guide you through all the features of the WeSchool platform, showing how you can boost learning outcomes and learners’ retention in the blink of an eye. In the meantime, feel free to browse our Help Center.
How can I renew or change my contract?
You can always change or renew your contract, but terms and conditions will apply depending on your specific plan. For any updates to your existing contract, please contact us at sales@weschool.com.
What do I need to use WeSchool?
Our platform is ready to use: no waiting for activation. After selecting your plan, getting started with WeSchool is smooth sailing: you can access our platform through a browser and by downloading our app on your favorite online store.
Do WeSchool plans include a free trial period?
No, there is no free trial period for our plans, but you can always drop us a line at sales@weschool.com to get a free demo with our team of specialists.
How do I calculate the number of licenses I need?
Our tier system makes choosing the number of licenses you need effortless and flexible. The number of licenses depends on how many users from your organization will access the platform, including both tutors and learners. But don’t worry: you don’t need to know the exact number in advance: just select the tier that you think works best for your needs and we’ll get to your request with a dedicated quote.
Does the cost include customer support?
With all our plans, you can access our Help Center, where you will find our ready-made tutorials. You can always email us at support@weschool.com: our team solves 8/10 requests within 24 hours. With the Pro and Enterprise Plan, you’ll get faster and more personalised support.
I'm a learner, do I have to pay for my license?
No, you don’t. Learners who are invited to join WeSchool by an organization are already covered. It is organizations that need to buy licenses for their learners and invite them to their groups.
Will there be extra costs?
No. There will be no extra fees. We don't like hidden costs and asterisks: you'll pay only the price we'll indicate in your final quote while always being able to access the latest version of the platform.
I'm not in the EU. Can I pay with my local currency?
You can pay in €. Taxes may vary depending on your country, please contact sales@weschool.com to know more.
Are WeSchool licenses nominal?
No, they are not. If a member of your organization leaves, you can reassign their license to a new user without extra costs. However, be aware that reselling licenses is strictly prohibited. See our terms and conditions to know more or drop a line to sales@weschool.com.
Can I customize the platform?
Of course, you can. With the Pro and the Enterprise plans, you can make the platform your own by customizing different parts of the layout with your organization's colors and logo.
Is WeSchool available in my language?
Currently, WeSchool is available in English, Italian, and Spanish. We're already working on translating it into more languages, but if you have specific needs, please email sales@weschool.com.
What are the Core Features?
The Core Features included in our Free and Lite plans are the essential toolkit we offer to kickstart your learning experience. They include:
  • 1. Social Learning Environment: A space where learners and tutors can leave comments and share materials.
  • 2. Interactive Tests: Learners can challenge themselves with our game-changing set of exercises.  
  • 3. Customizable Learning Paths: Tutors can create Lessons, add prerequisites, and ask learners to collaborate.
  • 4. Live Sessions: You can easily set up calls and meetings with the most common conference tools.
  • 5. Calendar & Activity Planner: Schedule and manage activities, tests, lessons, and tasks.
  • 6. Collaborative Whiteboard: Teach, collaborate and share examples in real-time.
  • 7. Basic support: Access to our Help Center and remote assistance. 
In addition to the Core Features included in the Free Plan, K12 can benefit from our Management Dashboard.
What are the Pro Features?
In addition to the Core Features, the Pro Plan includes features that can help you make the platform your own and lead a data-driven learning experience, namely:
  1. 1. The Management Dashboard: Our tool to track access, measure content interactions, and monitor test results.
  2. 2. The Whiteboard with video: Add our integrated conference tool to our collaborative Whiteboard.
  3. 3. The customization of all colors and logos of the platform.
  4. 4. Advanced Learning Analytics: A detailed monthly report to check all your learning KPIs and monitor your learners’ daily activities. 
  5. 5. Pro Support: Everything that comes with Basic Support but faster and more personalized.
What are the Enterprise Features?
Sure, the features you can add to your plan are:
  1. 1. Client Success Manager: One of our specialists will help you get the most out of your learning experience.
  2. 2. Enterprise Support: Everything that comes with Pro Support but even faster response times and more personalized.

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